Reviews and Testimonials

Ambel Precision is a subsidiary of Magellan Aerospace, a Canadian company with over 80 years of collective knowledge and experience in the aerospace industry. The organization officially adopted the name “Magellan Aerospace Corporation” in 1996, deriving it from the intrepid explorer Ferdinand Magellan. His global exploits at the turn of the 15th century established a number of firsts. Magellan’s vision is to carry this same legacy into the future of the aerospace industry. Magellan develops and produces complex and integrated products and services that bring value to their customers; they serve the civil aerospace and defense market as well as industrial power applications of aerospace engine technology.

Since 1996, ten Magellan locations across two countries have chosen GAGEtrak calibration management software to track their gage and calibration data. James Brooks of the Ambel Precision Connecticut location has used GAGEtrak calibration management software since 2007 to track the 3,985 gages and 18,000 annual calibrations for which he is responsible. GAGEtrak was chosen simply because it’s “the best.”

Prior to using GAGEtrak, Ambel tracked their gage and calibration data by hand on paper; it was clear they needed a more efficient method that would “keep everything at (our) fingertips” and would reduce the likelihood of human error.

Brooks says that GAGEtrak is the “best control in the company” and is pleased that GAGEtrak helps him keep his data current and track gage locations.

Metso Paper is a global supplier of sustainable technology and services for mining, construction, energy, metal recycling and the pulp and paper industries. Metso’s offering also includes selected products for dairy, oil and gas industries.

Metso’s Aiken Service Center in South Carolina focuses on the company’s pulp and paper industry and chooses GAGEtrak calibration management software to track its 335 instruments and gages for over 275 calibrations each year.

Jeff Vuick has been the Aiken facility’s primary GAGEtrak user since the company purchased it; Vuick’s supervisor had used GAGEtrak at a previous company and recommended the software be brought into the Aiken facility in 2009. The move to GAGEtrak was a big one, as the company had previously used spreadsheet programs and paper notices to track calibrations.

GAGEtrak was all new to Vuick as he undertook the task of transferring all of the data from the old system into GAGEtrak and he shared his thoughts on the Cloning function which helped immensely in setting up GAGEtrak: “Cloning – this is a great feature!” Since then, Vuick says that GAGEtrak has become “a helpful tool [to] track our calibrations for ISO. This system is known to the ISO auditors; this is a big plus for our company.” GAGEtrak is now an integral part of Metso, helping to streamline calibration tracking and assuring ISO audits are passed with ease.

Nipro Corporation was established in 1954 under the management philosophy of contributing to society through its business activities. Today, Nipro Pharmapackaging products are used on a global scale and lead the world market. The Nipro brand is highly regarded worldwide for its technological superiority and high quality.

Diana Coblentz of the Westport, IN location reports that prior to GAGEtrak, the company used an Access program that was designed in-house. They later decided that a validated system was required to track their gage and calibration data, so they selected GAGEtrak, the world’s #1 calibration management software solution.

Since 2007, Coblentz has used GAGEtrak to manage the calibrations of approximately 250 gages and notes that she has configured the software to email her a list of calibrations due every day, which saves time and assures that no gage will be forgotten. Coblentz says that GAGEtrak is, “…efficient – covers all areas needed for calibration.” Coblentz also reports, “Our customers like this system better than what we had.”

The company has also taken advantage of GAGEtrak regional training and the calibration label kit to reduce the learning curve and improve efficiency even further. And on the CyberMetrics support team, Coblentz says, “Everyone I have worked with for support was very helpful and nice to work with. [The CyberMetrics] support team does a great job.”

Founded in 1988 in Queensbury, N.Y., AngioDynamics is a leader in the design, development and manufacturing of innovative therapeutic devices used for minimally invasive medical treatment and is selling in over 50 markets worldwide. Prior to 2004, AngioDynamics’ Ben Gleason used Excel to manage his gages and calibrations and that worked fine for a while. However, when his responsibilities grew to tracking nearly 4,000 instruments and performing over 2,000 calibrations annually, he needed a more robust, secure system; that’s when he chose GAGEtrak. Making the leap from spreadsheets to GAGEtrak calibration management software was an easy choice for AngioDynamics and has proven invaluable for FDA audits.

Gleason is most impressed by GAGEtrak’s reporting features and FDA compliance. “It is so much easier to get a list of what is required at any given time and there’s a history of transactions for audits. Overall, it’s a very good product. Pretty easy to use and the FDA has not been able to find fault with our process since we started using it.”

Gleason also uses the GAGEtrak BEACON email notification system and the Calibration Label Kit to further streamline his workflow and when asked about his experience with the CyberMetrics support team, Gleason said, “Support has been absolutely fantastic! [The staff is] knowledgeable, courteous, patient and good-humored – a real pleasure to work with.”

Pilkington North America manufactures and markets glass and glazing products for the architectural and automotive markets. As laboratory assistant for Pilkington’s float glass plant in Lathrop, CA, Richard Nelson is responsible for tracking the calibrations and locations of over 475 active tools and gages. Combined with the fact that calibration schedules range from quarterly to yearly, using both external and internal calibrators, Nelson faced some difficulties.

“We knew when an item had been last calibrated, and sometimes where it had been at that time. We could get data on which items had not been calibrated only on those items covered in the yearly external calibration, but seldom did we know where the item was actually located, or who had/owned it,” Nelson said. The lab’s external calibrators also had problems preparing for the annual process. Since they didn’t know which gages needed calibration, they couldn’t make sure that they brought all the necessary equipment with them.

To better organize the calibration process, the lab needed a flexible calibration management software program. They chose GAGEtrak because it “suited our needs the best,” Nelson says. “GAGEtrak allows us to track all the gages, no matter who the calibrator is, and sort for gages by multiple criteria.” Nelson began converting his existing system in May of 1999 and had fully implemented GAGEtrak within six months. “Now I know which items are where, their current calibration status and even if the item is owned by the company or by the individual. And when a calibration comes due, I am automatically notified. I also know who to contact to have it brought in or who to issue a calibration work order to. This is a quantum leap from what we had before we started using GAGEtrak.”

GAGEtrak’s issue tracking records help Nelson “track the location of each gage, so that local recall lists may be issued for gages that need calibration.” He’s also uses the software to trace past locations for gages that are “dropped off with no information on where they had come from, or what was wanted.”

Nelson distributes GAGEtrak’s automatic notifications to the responsible department heads, which has “made my work more efficient and timely,” he says. The lab’s external calibrators appreciate GAGEtrak’s reports. “They now know how many items they will have to calibrate when they get here, and which items, and can have all the appropriate equipment,” said Nelson. “The ability to track things and generate new lists the same day has enabled me to keep close track on the calibration process and ensure a clean sweep during the yearly calibration process. As I now know the locations of the tools and gages, I can see that everything that needs to be brought in is actually brought in and I can go out and get things which have not come in.”

Richard Nelson was happy to report that “the calibration in December of 1999 was the smoothest plant-wide calibration we had in several years, and all due to GAGEtrak.”

Whenever critical decisions need to be made, Thales has a role to play. In all the markets they serve – defense, security, space, aerospace and ground transportation – their understanding of the Critical Decision Chain helps customers to decide and act in a timely fashion and obtain the best outcomes. World-class technologies and the combined expertise of 67,000 employees in 56 locally based country operations make Thales a key player in assuring the security of citizens, infrastructure and nations.

Thales has been a loyal GAGEtrak customer since 1997. Having had GAGEtrak experience from a previous position, Bruce Whidden of the Ontario, CA location was able to jump right in and has used GAGEtrak at Thales for many years now. Whidden and his team use GAGEtrak to manage over 300 gages, fixtures and pieces of test equipment and over 200 calibrations per year.

Whidden says that GAGEtrak is “easy to use” and has helped the company most in terms of keeping calibrations up to date. Of all of the available features, his favorite is record cloning, which he says, “…cuts my time when entering multiple items with 90% of the same information.”

Thales has also taken advantage of GAGEtrak technical support and notes that the tech support team is “excellent – always found a solution.”