GAGEtrak Software

Tech Support

Support Community

Join our Support Community which provides access to our GAGEtrak knowledge base, ticket creation, progress and history and live chat with our Tech Support team. Click the button below to get started!

Other Learning Resources

For how-to questions, please first consult your help system, accessible from within the software or the user guide which has the same content.

Help System

Click the button below to access a PDF file with instructions on accessing the Help System.

User Guides

Find your product and version and then click to expand the group of guides.

Before You Enter the Support Community:

To receive technical support, you must have an active maintenance agreement and know your product name, version number and serial number.

When you submit a ticket through the Support Community, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue.

Please click the appropriate button below to proceed. If you prefer, you can reach out to our Technical Support team at +1 (480) 212-1257.

If you already have a Support Community account, please click below to log in.

If you are experiencing a technical issue, but do not have a Support Community account, please click below.

If you are not experiencing a technical issue and just want to create a Support Community account, please click below.

Tech Support Hours

M-F 6:00 a.m. to 4:00 p.m., MST.

Software Licensing

For GAGEtrak Pro or Lite versions 8.2 or higher and associated stand-alone products, please click here for licensing instructions and troubleshooting information.

For older versions of our software, please click here to generate your trigger code in order to register your software license.

Maintenance Agreements

It’s important to keep your MA up to date. Click here for renewal info.

Software Updates

Click here for the latest releases and to request an update.

End User License Agreement (EULA)

View or download the GAGEtrak End User License Agreement (EULA) here.

Feature Suggestions

Have a great idea for a GAGEtrak feature? Please tell us about it here!