Services

Why take advantage of our services?

GAGEtrak delivers all the tools you need for calibration management, but how do you get the most out of GAGEtrak? Where do you start and how do you avoid mistakes? Our Services team can work with you every step of the way, from creation of a proper action plan to installation, configuration, data migration and training to ensure your successful GAGEtrak implementation.

Services Brochure

CyberMetrics’ Client Solutions team includes trainers, project managers, validation specialists and consultants with proven technical knowledge and extensive experience. With many thousands of clients worldwide, our team has the qualifications and resources to successfully implement GAGEtrak under your company’s unique infrastructure, minimizing downtime, eliminating risk and accelerating your ROI.

Whether your project is simple or complex, our team, in conjunction with yours, will ensure that all critical functions are addressed and delivered. Through the effective use of consulting, project management and training, we will get GAGEtrak up and running in your facility in record time, ensuring a successful and painless launch.

Proper training is a must!

Training Details

Discovery and Planning

A successful implementation begins with a remote or on-site assessment of your calibration management program, both its current state and its ideal future state. Our Client Solutions team will consult with your internal project team to establish the goals of the project, determine which services will be required to accomplish these goals and define project roles and responsibilities. Based on this assessment, your dedicated Client Solutions manager will create an action plan and establish a preliminary time line for your approval.

Your Client Solutions manager will serve as your main point of contact, monitoring and tracking your project through completion including allocation of appropriate project resources, overseeing the project time line and deliverables and providing continuous communication regarding project progress, obstacles, budget and scope.

Your company’s custom implementation action plan may or may not include all of the following services: Installation, Configuration, Data Services, Custom Reports, Validation, Training and Go Live.

Installation

CyberMetrics’ Installation Engineers have strong technical skills and knowledge of Microsoft products and networking technologies. They will scope the installation, including hardware, time line and ideal configuration, ensuring the deployment will be quick and efficient. Our team installs GAGEtrak, establishes the network connection between the application and the database(s), formalizes project procedures and reviews high-level system design.

Configuration

Proper configuration of GAGEtrak is imperative to a successful deployment, as it dictates your daily workflow and operations. Configuration can include establishing system administrators and users, defining general and security settings, customizing terminology, menu items and reports, determining SOPs for regulatory compliance, creating record templates, etc., to best suit your company’s needs.

Data Services

Data services include data collection, organization, migration and verification along with a data backup and recovery plan. Data migration will hinge on your company’s previous method of record-keeping, resulting in manual data entry or a data transfer. The integrity of your data is key to a successful implementation and proper data migration minimizes transitional downtime.

Custom Reports

Though GAGEtrak provides a comprehensive set of reports, you may have additional reporting requirements. Per your company’s specifications, we will create customized reports for you that are quickly and easily imported into your GAGEtrak database. Reports that are tailored to your specific needs will help you analyze and stay ahead of trends, forecast workloads, improve efficiency and minimize costs.

Validation

Our on-site validation services streamline the validation process, guaranteeing documentation accuracy and minimizing downtime. Our Validation Services expert uses the GAGEtrak Validation Kit (which includes a validation guide and a sample validation database for testing and verification) to perform the validation at your facility under normal operating conditions. The Validation Services expert documents and stores all results within the Kit as preparation for future audits.

Training

One of the most important aspects of GAGEtrak implementation is proper, comprehensive training. All too often, training budgets are minimal or non-existent, which results in the accrual of more costs due to errors made by untrained personnel. Though GAGEtrak is easy to use, it’s a robust solution with extensive functionality. Formal training ensures consistent data entry by all users and proper use of the software in daily operation, as it pertains to the users’ specific roles in your calibration department. Software is simply a tool to be utilized in calibration management; the real investment lies with your employees and training them on the proper use of that tool. Without it, the software could become misused or unused, resulting in a reduction of ROI.

A variety of convenient and effective training options are available to fit your needs – please click here for details and the class schedule.

Go Live

The Go Live stage of the implementation process includes a final review of configuration, security, training, customization and data integrity, resulting in final sign-off and the launch of GAGEtrak as your new calibration management software solution.

Take the next step!

Contact us today for a free consultation regarding your implementation needs. Together, we will ensure that GAGEtrak will serve your calibration management needs now and in the future.