GAGEtrak Technical Support
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The software includes a Help System and a PDF user guide with identical content. Please consult one of these first for answers to your how-to questions. User guides are in the left-hand column of this page and the link below explains accessing the Help System.
Before You Enter the Support Portal…
When you submit a ticket through the support portal, one of our skilled technicians will evaluate your issue and contact you with a solution or set up a remote session to troubleshoot your issue. You can do some of this exploration yourself to possibly resolve the issue without technical support:
Restart your computer; this can solve many problems.
Start at the beginning. Examine the data you have entered to be sure you are asking the program for what you want. For example, if a report does not include the information you expected, be sure you have typed the correct date range, etc.
Try the procedure again to see if you can duplicate the issue. Note the steps you take to recreate the issue and have these notes ready when you contact technical support.
Try a related procedure; for example, if you can’t print from the software, try printing from another program. If nothing prints, you know the problem is related to the printer, not the software. Check the printer connections and make sure the printer is turned on.
If the software used to work, but will no longer launch, think about what has changed with your computer. Have any new programs been installed lately?
Take note of any error messages you see on your screen.
If the steps above have not resolved your issue, please enter the Support Portal here to submit a ticket (incident) or search the knowledge base.
Tech Support Hours
M-F 6:00 a.m. to 4:00 p.m., MST.
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Live Remote Support
If our Support team has asked you to initiate a screen sharing session, please click here.